Frequently Asked Questions

Nope. Pay us in NPR via eSewa, Khalti, Fonepay, or bank transfer. We buy the product for you using our accounts.

It depends on the product price, weight, shipping, customs duty, and our service fee. A $50 item usually lands around NPR 8,000-10,000 total. Use the quote calculator to see the exact breakdown before you commit to anything.

From India: 14-18 days. From USA: 24-30 days. From China: 30-45 days by road or 24-30 days by air. Actual time varies with customs and carrier schedules.

No. iWishBag acts as your purchasing concierge, placing orders with independent sellers on your behalf. The seller remains responsible for product descriptions, authenticity, and warranties while we coordinate payment, customs, and delivery.

Warranty and guarantees are provided by the seller or manufacturer. If you need order numbers, invoices, or proof of purchase for warranty claims, contact our support team and we will share those details.

We routinely import from India, the United States, China, the United Kingdom, Japan, and Europe. If you have a specific store in mind, share the link and we will confirm if we can source it.

Quotes are valid for 7 days unless the product price, weight, or shipping inputs change. If anything changes or your quote expires, request a refresh and we will reconfirm pricing and timelines.

If the seller changes the item price, promotion, or shipping charges before you pay, we will refresh the quote and share the updated amount. We won't place the order without your approval on the revised quote.

Yes. You can request separate quotes for different products or stores. If items share the same origin, ask for a combined quote to reduce shipping costs where possible.

Quotes can be cancelled before payment is confirmed. After payment, cancellations are treated as buyer-initiated refunds and incur a NRs 200 handling fee per order; any seller restocking fees, return freight, or non-refundable service charges also apply.

Changes after payment are handled case by case. If the seller allows cancellations or edits, any restocking fees, return freight, or non-refundable service charges will be passed through. We will confirm options before proceeding.

Your quote outlines product cost, shipping, and our service charges. Customs duties and VAT are itemized when applicable; if duties are estimated, we will highlight that before you pay.

We accept eSewa, Khalti, Fonepay QR, internet/mobile banking, bank transfers, Visa/Mastercard/AmEx, and PayPal. Payment instructions are included with each approved quote and in your order tracking dashboard.

Pay only after you approve the quote. Once payment is received, we confirm within 1 business day and proceed with ordering and logistics. You will receive confirmation in your dashboard and by email.

We provide a best-effort estimate based on product specs and packaging norms. If the actual weight or dimensions differ once we receive and consolidate the parcel, the shipping portion of your quote will be updated to the actual weight and reflected on your invoice. We'll alert you if it changes. If you already know the accurate weight or size, please share it so we can quote more precisely.

Estimated door-to-door timelines are: United States 24-30 days, India 14-18 days, China 30-45 days by road (24-30 days by air when available), United Kingdom 14-18 days, and Europe generally 14-18 days. Timelines depend on customs clearance and carrier capacity.

We currently support deliveries to Nepal and India. Parcels are consolidated at our New York warehouse before being dispatched to the destination country with insured, trackable carriers.

Most quotes are prepared within 24 hours of submission. Orders with multiple products or specialty items may require up to 48 hours so our sourcing team can verify inventory and shipping costs.

Yes. When all products ship from the same country you can request a combined quote. On the order form, enable the combined quote option after selecting the same location for every product. You'll receive one quote ID covering all items.

Items from the same origin are usually consolidated to reduce shipping costs. Items from different countries ship separately. If a partial shipment is faster, we may split parcels -- with separate tracking -- for your approval.

We consolidate and may repack for safer transit. Standard shipments include basic carrier liability; if you need additional insurance or special packaging, tell us before payment so we can include it in the quote.

Couriers need a correct address and reachable phone number for delivery and customs coordination. Incorrect details can cause delays or return-to-sender fees.

Log in and visit the 'My Orders' page to see courier updates, delivery milestones, and proof-of-delivery. We also send status notifications by email whenever a parcel is dispatched or delivered.

Tracking can pause during export, customs clearance, or carrier handoffs. If there is no movement for more than 3-4 business days, contact us and we will investigate with the carrier.

Inspect your delivery within 48 hours, keep the packaging, and send photos or video evidence to our concierge team so we can escalate the issue. Outcomes depend on the seller's policy, and the full process is outlined at iwishbag.com/returns-and-refunds.

We cannot ship hazardous materials (e.g., flammable liquids, certain batteries), weapons or replicas, counterfeit goods, perishables, or items that violate customs rules. Share the product link if you are unsure and we will verify eligibility.

We can return items only if the seller accepts the return. Return shipping and any import duties or inbound shipping already paid are non-refundable. Only the amount refunded by the seller will be returned to you, and we charge NRs 200 per return as a handling fee.

Email [email protected] or use the contact form for billing issues, membership upgrades, or referral credits. Our support hours are Sunday-Friday, 10:00-18:00 NPT.